Terms & conditions

Welcome to urbankolachi.pk ("Website")

Please take a few minutes to view the terms and conditions. These terms and conditions apply to your use of the urbankolachi.pk website, or any other tools where these terms appear.

Your use of this website constitutes your agreement to follow these terms and to be bound by them.

These terms and conditions may change, and we reserve the right to alter or modify them at any given time.


Shipping/Return/Exchange Policy

At Urban Kolachi, we stand behind the quality of our products and want every purchase to be a positive one. We will do our best to make things right for you if you are not satisfied.



  • Items usually ship within 2 to 7 business days after the confirmation of the order is placed within Karachi.
  • Items will usually ship within 7 to 14 business days after the order is placed to all other cities of Pakistan.
  • Customized items will be shipped in 3 to 6 weeks after the order is placed and confirmed.

Shipping and handling costs are non-refundable.


Non-Furniture Items

We will accept the return and exchange of non-furniture items if they are returned within 7 days of customer receipt, a valid proof of purchase is needed, and items are returned in good condition, unused and unwashed.



If you are not satisfied with your furniture purchase upon receipt, you must contact us within 3 days of your delivery or arrange a return through an online form. The item must be returned within 4 days of delivery and will be inspected upon return.

Exchange or refund is not applicable on products if they are damaged in the care of the client.



These special-order items are made to your individual specifications; therefore, we cannot accept returns or exchanges.

We require a 50% deposit for all additional color and custom order merchandise.

Once you place your order for additional colors of custom merchandise, you have 24 hours to change or cancel. After 24 hours, your 50% deposit is nonrefundable.

The 24-hour timeframe begins as soon as you place your order and confirm your preferred selection online.

For personalized orders, the full amount is required at the time of purchase.

Personalized or monogrammed items cannot be returned, exchanged, or canceled at any time and are nonrefundable.





Unless otherwise expressly noted, all content included on this website, including, without limitation, images, logos, articles, and other materials, are protected by copyrights, and/or other intellectual property owned, controlled or licensed by Urban Kolachi or its affiliates. All trademarks and logos displayed on this website are the property of their respective owners, who may not be affiliated with Urban Kolachi.

You may view this website and its contents using your web browser and electronically copy and print hard copies of parts of this website solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content of this website is strictly prohibited.


General Disclaimer

If our furniture is purchased from our authorized retailers, your contract is with the retailer and their terms and condition of sale will apply, so please check with them.


Product Specification

We reserve the right to amend the specification of any product featured on this site.

Leather products are made from quality natural leather and may not be uniform in color, if stated otherwise with product specification. Some leather, real and faux, will change with age and exposure to sunlight.

Actual fabric sample color may not match your monitor. Wood stain color may not match your monitor.

Furniture prices and specifications are subject to change without notice.

Due to the character of natural products, all dimensions are approximate.

We reserve the rights to change specifications, color, and material shown on our website or to withdraw products without prior notice.


Limitation of Liability

Urban Kolachi will not be liable to you for any direct, indirect, special or consequential loss; or business losses, loss of revenue, income, profits, loss of reputation or goodwill which arise from the purchase and/or utilization of our products.

These limitations will also apply even if Urban Kolachi has been expressly advised of the potential loss.